What is the Phone Number for SASSA Status?
Keeping track of your South African Social Security Agency (SASSA) grant application, especially for the R350 Social Relief of Distress (SRD) grant, can be essential for quick updates and assistance.
Here’s a comprehensive guide on how to reach SASSA, understand your application status, and clarify questions related to your grant status.
What is the Phone Number for SASSA Status?
The short answer is: Use the same phone number you gave when you applied for the SRD R370 grant.
This should be a 10-digit South African phone number, like “1234567890.” When you want to check your R370 grant status online, you need to enter both your phone number and ID number.
To check your status, enter your phone number in the second box on the SASSA status tracker. In the first box, enter your South African ID number.
What is the ID Number for SASSA?
To get updates about your SRD R370 grant, you need to enter both your ID number and phone number. For more details on what your ID number is for SASSA, check the full guide.
Can I Check My SASSA SRD Status Without a Phone Number?
Yes, you can still check your SRD status without your phone number. To do this:
- Open WhatsApp on your phone.
- Start a new chat and save this number: 0600 123 456.
- Send a message to start a conversation.
- Once connected with a SASSA agent, ask for your grant status.
- Provide your South African ID number, and they will send you your status.
Can I Change My Phone Number for the SRD R370 Grant?
Yes, you can change your phone number at any time. If your phone is stolen or your number is blocked, you can update your number for the SRD grant.
To do this:
- Visit a SASSA office or the online SRD grant portal.
- Provide your new phone number.
- You’ll receive a One-Time PIN (OTP) to verify the new number.
- Once verified, you’ll start receiving SMS updates on your new number.
When checking your status online, make sure to use your updated phone number.
SASSA Contact Number for Grant Status
To directly check the status of your SASSA R350 SRD grant or any other SASSA assistance, SASSA’s toll-free helpline is 0800 60 10 11. This is available Monday to Friday, from 8:00 AM to 5:00 PM. Below, we outline specific numbers for provincial offices that may offer more localized assistance:
| Province | Contact Number |
|---|---|
| Eastern Cape | 043 707 6300 |
| Free State | 051 410 8339 |
| Gauteng | 011 241 8300 |
| KwaZulu-Natal | 033 846 3400 |
| Limpopo | 015 291 7500 |
| Mpumalanga | 013 754 9439 |
| Northern Cape | 053 802 4900 |
| North West | 018 397 3360 |
| Western Cape | 021 469 0235 |
How to Check SASSA R350 Status Online
For online users, the easiest way to check your R350 SRD grant status is through the official SASSA website. Follow these steps:
- Go to the SASSA SRD portal: https://srd.sassa.gov.za
- Click on “Check Status” and enter your ID number and cell phone number.
- You will see the latest update on your SRD application status, including payment progress.
This process is available 24/7, making it a convenient method to stay informed.
Using SASSA WhatsApp to Check Grant Status
SASSA also allows beneficiaries to use WhatsApp for checking their status. Follow these steps:
- Add SASSA’s WhatsApp number: 082 046 8553.
- Send a message saying “Status” to receive prompts for inputting your ID and cell phone number.
- The bot will reply with your current application status and any further instructions.
SASSA USSD Code for Status Updates
Beneficiaries without access to the internet can use SASSA’s USSD service by dialing 1347737#. This service allows you to follow instructions directly on your phone to get information on your SRD application.
Important Note:
Ensure you use the mobile number associated with your SASSA application to avoid errors.
Common SASSA Grant Status Messages and Their Meanings
Understanding what each status update means can help you navigate the SASSA system more efficiently. Here’s a breakdown:
| Status | Description |
|---|---|
| Pending | Your application is received but awaiting review. |
| Approved | Your application is approved, and a payment date is expected shortly. |
| Declined | Your application was rejected; reasons vary and may include income threshold issues or invalid personal details. |
| Bank Verified | Your banking details are verified, preparing for payment. |
SASSA Email Contact for Status Inquiries
For further queries, beneficiaries may reach out via SASSA’s dedicated email address: grantenquiries@sassa.gov.za. Ensure that you include your ID number and contact information for a faster response.
Additional Tips for SASSA Grant Status Tracking
- Check Regularly: Keep track of your application status by checking it weekly for timely updates.
- Update Contact Information: If your phone number or email changes, inform SASSA to prevent delays.
- Appeal Declined Applications: Should your application be declined, follow the official appeal process on the SASSA SRD portal.
Using the methods above, you can effectively keep tabs on your SASSA R350 SRD grant status, helping you get the information you need quickly and reliably.
I’m Luan Arno, the owner of Check-SASSA.co.za, where I help South Africans navigate SASSA services. As a father of two living in Johannesburg, I’m passionate about making essential information accessible to those in need. With a background in community service and digital communications, I aim to simplify the process of checking benefits. When I’m not working, I love exploring our beautiful country with my family. Thank you for visiting Check-SASSA!
