SASSA Reconsideration Application Process

The South African Social Security Agency (SASSA) offers various social grants to help individuals meet essential needs. Sometimes, applicants may be denied these benefits or experience unexpected changes to their grant status. In these cases, applicants have the right to request a reconsideration of the decision. In this article, we’ll provide an in-depth look at the SASSA reconsideration application process, explaining eligibility, required documentation, steps to apply, and frequently asked questions.
What is the SASSA Reconsideration Process?
The SASSA reconsideration process is an official procedure allowing applicants to request a re-evaluation of a decision made on their grant application. This process is designed for individuals who believe their application was wrongly denied or their benefit status was changed without just cause. Reconsideration can be applied for any grant, including the R350 Social Relief of Distress (SRD) grant.
Eligibility for the SASSA Reconsideration Application
Before applying, it’s essential to ensure that you meet the eligibility criteria. Here’s what you need to know:
- You must have an active grant application: The reconsideration process is only available for active applications that have been denied or suspended.
- Specific reasons for denial: SASSA generally allows reconsideration if the initial denial was based on errors in submitted documents, financial miscalculations, or if additional evidence supporting eligibility is available.
- Deadline for reconsideration requests: Applications for reconsideration must typically be submitted within a specified timeframe after receiving the initial decision.
Also Read: SASSA Reapplication
Required Documentation for SASSA Reconsideration
To streamline the reconsideration process, gather the following documents before applying:
- Copy of Identification (ID): Ensure your ID is up-to-date and clear. This document verifies your identity and must match the records in the original application.
- Proof of Income: Recent income statements or affidavits confirming your financial situation. This is crucial if your application was denied due to financial eligibility.
- Proof of Address: An updated utility bill or similar document confirming your current address.
- Bank Statements (if required): If income or financial standing was a concern in the denial, submitting recent bank statements may clarify your status.
Having these documents prepared and organized can expedite the reconsideration process.
Step-by-Step Guide to the SASSA Reconsideration Application Process
1 SASSA Reconsideration Online
The SASSA reconsideration process involves several important steps. Here’s a complete guide to ensure a smooth application.
1. Verify the Reason for Denial
Identify the reason your initial application was denied. SASSA provides a reason for each denied application, which is critical for determining the additional documents or evidence needed for reconsideration.
2. Access the Reconsideration Application Portal
To begin, access the SASSA reconsideration application portal. Follow these steps:
- Visit the official SASSA website.https://srd.dsd.gov.za/appeals/appeal
- Navigate to the Reconsideration Application Page.
- Log in using your details to access your existing grant application.
3. Complete the Reconsideration Form
Fill out the reconsideration form with accurate information:
- Personal Details: Enter your full name, ID number, and contact information.
- Grant Type: Specify the grant you initially applied for.
- Reason for Reconsideration: Briefly explain why you believe your application should be re-evaluated, focusing on any new information or documentation.
4. Submit Required Documentation
Upload the necessary documents to support your reconsideration request. This may include your ID, proof of income, and any additional documents mentioned above.
5. Submit the Application
Once you’ve completed the form and attached all documents, review your application and submit it through the portal. You will receive a confirmation message from SASSA, indicating that your reconsideration request has been received.
2. SASSA Reconsideration In-Person
If you need to submit a reconsideration application, you can do so by visiting the designated post office. Here’s how to navigate the process smoothly:
- Visit the SASSA Office: Go to your local SASSA office.
- Complete the Application Form: Fill out the required application form accurately.
- Attach Necessary Documents: Gather and attach all relevant documents to support your application.
- Submit Your Application: Hand your completed form and documents to the officer on duty.
3. via WhatsApp
You can also apply for reconsideration through WhatsApp for added convenience. Follow these steps:
- Save the SASSA Contact: Open your phone’s dialer, enter “082 046 8553,” and save it as SASSA Grant.
- Open WhatsApp: Launch your WhatsApp application.
- Select the SASSA Contact: Find “082 046 8553” in your contacts.
- Start the Chat: Send the message “COVID” and follow the instructions provided in the chat.
Check the Status of Sassa
After submitting your application, you can monitor its progress to see if it has been approved or declined. Once approved, regularly check the status of your upcoming grant payments. You can check your Sassa status through the following methods:

SASSA Website
Check Your Status Here
Frequently Asked Questions (FAQs)
How Long Does the Reconsideration Process Take?
The timeframe for the reconsideration process varies, typically ranging from 30 to 60 days. SASSA aims to review applications as promptly as possible, but processing times can vary depending on the volume of requests and the complexity of each case.
Can I Track the Status of My Reconsideration Application?
Yes, you can track the status of your reconsideration application online:
Visit the SASSA website.
Log in to the reconsideration portal using your credentials.
Check the application status for updates on your reconsideration.
What if My Reconsideration Application is Denied?
If your reconsideration application is denied, you may appeal the decision. Contact SASSA for guidance on the appeal process and to determine any additional documentation or steps required.
Can I Apply for Reconsideration More Than Once?
Typically, SASSA allows one reconsideration request per grant application decision. However, if there are significant changes to your circumstances, you may be eligible for another review. Contact SASSA for specific eligibility details.
Tips for a Successful SASSA Reconsideration Application
- Ensure Documentation Accuracy: Verify that all submitted documents are up-to-date, clear, and error-free to avoid delays.
- Follow Up Regularly: Check the status of your application periodically to stay informed and address any additional requirements.
- Seek Assistance if Needed: If you encounter difficulties during the process, consider reaching out to SASSA’s customer support or visiting a local SASSA office for assistance.
Conclusion
The SASSA reconsideration application process provides a valuable opportunity for those who believe their grant applications were wrongly denied or altered. By following the detailed steps above, ensuring accuracy in documentation, and staying updated on your application status, you can maximize the chances of a successful outcome.

I’m Luan Arno, the owner of Check-SASSA.co.za, where I help South Africans navigate SASSA services. As a father of two living in Johannesburg, I’m passionate about making essential information accessible to those in need. With a background in community service and digital communications, I aim to simplify the process of checking benefits. When I’m not working, I love exploring our beautiful country with my family. Thank you for visiting Check-SASSA!