How to Change SASSA Phone Number for SRD Grant Online? 2024

Changing your phone number with the South African Social Security Agency (SASSA) is a crucial process to ensure you receive important notifications, updates, and payment information.

Whether you’ve lost your phone, upgraded to a new number, or need to update your contact details for any other reason, we’ve got you covered. Here’s everything you need to know about updating your phone number with SASSA.

How to Change Your SRD Phone Number: A Complete Guide

If you need to update your phone number linked to your SRD (Social Relief of Distress) R350 grant or any other SASSA grants, follow these simple steps to ensure that your contact details are up to date.

A correct phone number ensures that you receive timely payments and important notifications regarding your grant.

Why Should You Change Your SASSA Phone Number?

There are two primary reasons to change your SASSA phone number:

1. Incorrect Number on File: If the phone number you initially provided is incorrect or outdated, updating it ensures that SASSA can reach you for essential communications regarding your grant.
2. Lost or Stolen Phone: If your phone is lost or stolen, it is important to change your number immediately to prevent unauthorized access to your personal details. Updating your number can protect your grant payments from being compromised by malicious individuals.

Keeping your phone number updated is crucial for securing your benefits and ensuring that you continue receiving your grant payments without delay.

Requirements for Changing Your SASSA Phone Number

Before you initiate the phone number change, you’ll need to have the following information and documents ready:

• ID Document: Your South African ID or passport for verification.
• SASSA Card: The SASSA card associated with your account.
• New Phone Number: The active number you wish to update with SASSA.
• Personal Information: Your full name, date of birth, and grant type (e.g., child support, disability, or R350 SRD grant).

Step-by-Step Guide to Change Your SASSA Phone Number

1. Contact SASSA Directly via Helpline

The quickest way to update your phone number is by calling the SASSA helpline. Follow these steps:

1. Dial the SASSA Toll-Free Number: Call 0800 60 10 11.
2. Verify Your Identity: You’ll need to provide your ID number, personal details, and potentially answer security questions to confirm your identity.
3. Request the Change: Ask the representative to update your phone number.
4. Receive Confirmation: The agent will notify you if the update was successful. Note that changes may take up to 24 hours to reflect in their system.

2. Update Your Details at a SASSA Office

If you prefer a face-to-face approach, you can visit your nearest SASSA office.

1. Locate the Nearest Office: Find your nearest SASSA branch by visiting the official SASSA website or calling their helpline.
2. Bring Required Documents: Ensure you have your ID, SASSA card, and any relevant documents.
3. Complete a Change Request Form: Request the change of contact information form at the office.
4. Submit Your Form: Hand in your completed form along with your ID for verification.
5. Receive Confirmation: SASSA will process the request and confirm the update on the spot or notify you via SMS.

3. Update Your Number via the SASSA Website

For specific grants like the R350 SRD, online updates are available.

1. Visit the SASSA SRD Portal: Go to https://srd.sassa.gov.za.
2. Select the “Change Contact Details” Option: Locate this option on the main page.
3. Verify Your ID: Enter your ID and follow the prompts to verify your identity.
4. Enter Your New Phone Number: Type in your new contact details and submit.
5. Confirmation: You’ll receive an SMS confirming the change.

Note: This method is primarily available for the SRD grant. For other grants, use the helpline or visit an office.

How to Change Your SASSA SRD Phone Number

Follow these straightforward steps to change your phone number online for your SRD R350 grant or other SASSA services:

Step 1: Visit the SASSA Website

Go to the official SASSA portal at srd.sassa.gov.za/sc19/contact to access the phone number change option.

Step 2: Enter Your SA ID and Application ID

You will need to enter your 13-digit South African ID number and your 6-digit application ID to verify your identity. Click on “Submit” to proceed.

Step 3: Select the “Change Phone Number” Option

On the page, select the option to “Change Phone Number” and then enter your new mobile number.

Step 4: Verify with One-Time PIN (OTP)

SASSA will send a one-time PIN (OTP) to your new phone number. Enter this code on the website to verify the change.

Step 5: Confirm the Change

Once the OTP is entered, you will receive a confirmation prompt. Click “Submit” to finalize the update.

Step 6: Wait for Confirmation

SASSA will take up to 14 days to verify and process the change. During this period, they will update your contact information and prepare your account for the next grant disbursement.

Note: Avoid making frequent changes to your phone number as this may delay the processing of your application.

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How to Report a Lost Phone Number to SASSA

If you’ve lost your phone or SIM card linked to your SRD account, it’s essential to report it to SASSA promptly to avoid potential fraud.

Step 1: Visit the SASSA Lost Phone Reporting Page

Go to srd.sassa.gov.za/sc19/auth and click on “Report Lost or Stolen Phone”.

Step 2: Enter Your Details

Provide your 13-digit South African ID number, confirm that the phone number was changed without your permission, and select “Yes” to report the unauthorized change.

Step 3: Submit Your Report

SASSA will send you a confirmation message once your report is received. Then, you can proceed to update your number following the standard process.

Step 4: Follow Up with the Change Request

After reporting the loss, you will still need to follow the standard steps to update your phone number. Wait for 14 days for the change to be processed.

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How to Change Your SRD Phone Number Without an Application ID

If you don’t have your application ID on hand, you can still change your SRD phone number by visiting a SASSA office in person.

Step 1: Find Your Nearest SASSA Office

Search for your nearest SASSA office through the SASSA website or online search tools.

Step 2: Visit the Office

Once you arrive, inform the staff that you need to update your phone number linked to your SRD grant.

Step 3: Provide Your ID and Current Number

You’ll need to show your South African ID and the current number associated with your SRD account. If you no longer have access to that number, make sure you provide a reliable new number.

Step 4: Complete the Required Form

SASSA staff will assist you in completing a form with your updated details. Ensure that the new phone number is correct and up-to-date.

Step 5: Wait for Confirmation

After processing your change, SASSA will send a confirmation message to both your old and new numbers. This ensures the update was successful.

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Can You Change Your SRD Phone Number Without an Application ID Online?

Unfortunately, you cannot change your SRD phone number online without an application ID. If you don’t have access to your Application ID, you must visit your nearest SASSA office to update your details.

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How to Change SRD Phone Number Online Using Application ID

If you have your application ID and wish to update your phone number online, follow these steps:

Step 1: Visit the SASSA Contact Update Page

Go to the SASSA change contact details page.

Step 2: Enter Your ID and Reference Number

Enter your 13-digit South African ID number and the 6-digit reference number associated with your SRD application.

Step 3: Verify Your Identity

You may need to confirm additional details like your email address for security purposes.

Step 4: Enter Your New Phone Number

Type in your new mobile number. Double-check the number to avoid errors.

Step 5: Receive and Enter OTP

SASSA will send a One-Time PIN (OTP) to your new phone. Enter this OTP to confirm the update.

Step 6: Submit the Change

Once you’ve entered the OTP, submit the form to complete the phone number update.

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Do You Need Biometrics to Change Your SASSA Phone Number?

Yes, SASSA now requires biometric verification when changing your phone number. This helps prevent fraud and ensures that only verified beneficiaries can modify their contact details. Biometrics may involve fingerprint and facial recognition scans to confirm your identity before the change is processed.

Why Is Biometric Verification Required?

This extra layer of security helps prevent unauthorized individuals from tampering with your personal details, which could potentially divert your grant payments. Biometrics ensure that only the intended recipient can update their contact information, adding an essential layer of protection.

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Final Tips for Updating Your SRD Phone Number

• Check Your SASSA Account Regularly: Make sure your contact details are up-to-date to avoid delays in your grant payments.
• Be Aware of Fraud: Only use the official SASSA website or visit their offices to make any updates. Be cautious of third-party sites claiming to assist with number changes.
• Keep Your Contact Information Secure: Avoid sharing your new number unnecessarily to prevent misuse.

Common Issues When Updating SASSA Contact Details

Even with careful steps, you may encounter issues when changing your SASSA phone number. Here’s how to troubleshoot:

• Unsuccessful Update: If you don’t receive confirmation, verify with SASSA’s helpline to ensure your request was processed.
• Incorrect ID Details: Ensure you enter your ID correctly; any mismatches may prevent your update.
• Delayed Confirmation: Allow up to 48 hours for online updates and up to 24 hours via phone. Office updates should confirm immediately.

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FAQs on Changing SASSA Phone Number

How long does it take for SASSA to update my phone number?

SASSA typically processes phone number updates within 24 to 48 hours, depending on the method you used. In-person updates may reflect sooner.

Can I change my SASSA phone number if I lost my ID?

No, you need a valid ID for verification. If you’ve lost your ID, obtain a temporary ID or ID replacement through the Department of Home Affairs before contacting SASSA.

Can I use someone else’s phone number for SASSA updates?

No, SASSA requires the number to belong to the beneficiary to ensure secure communication. Using someone else’s number may prevent you from receiving critical updates and notifications.

Is it possible to update my SASSA number online for all grants?

The online portal update method is primarily available for the SRD R350 grant. For other grants, use the helpline or visit a SASSA office.

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Important Tips for Updating Your SASSA Phone Number

• Keep Your SASSA Documents Handy: Ensure you have your ID and other relevant documents.
• Double-Check Your New Number: Verify your new phone number before submitting it to avoid errors.
• Follow Up: If you don’t receive confirmation within 48 hours, contact SASSA’s helpline for assistance.
• Use Secure Methods: Only update your details directly with SASSA to avoid scams or unauthorized access.

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Conclusion

Updating your phone number with SASSA is essential for staying connected and informed about your grants. By following the methods outlined here—helpline, in-person, or online—you can ensure that SASSA has your current contact information, safeguarding your benefits and avoiding unnecessary disruptions.