How to Change Your Phone Number on SASSA in 2025: A Step-by-Step Guide

Changing your phone number on SASSA (South African Social Security Agency) can be a necessary update, especially if you’ve switched to a new number or need to ensure your contact information remains accurate for important government notifications. In this comprehensive guide, we will walk you through the exact steps needed to change your phone number with SASSA in 2025, making sure you avoid common pitfalls and complete the process efficiently.

Why It’s Crucial to Update Your Phone Number with SASSA

Ensuring that SASSA has the correct phone number on file is essential for maintaining communication regarding your social grants. Your phone number is linked to vital updates such as:

• Grant payment notifications
• Verification updates from SASSA
• Changes to your account or payment methods
• Security alerts regarding your account

An outdated phone number can result in missed messages, delayed payments, or complications with your grant services, so keeping your information up-to-date is imperative.

How to Change Your Phone Number on SASSA in 2025

Changing your contact number with SASSA is straightforward. Below, we break down the exact steps you need to follow in order to ensure a smooth transition.

Step 1: Visit the Official SASSA Website

To begin, you’ll need to visit the official SASSA website at www.sassa.gov.za. The website offers various services for updating personal details, including your phone number. Be cautious of phishing websites and ensure you are on the official SASSA platform.

Step 2: Log In to Your SASSA Profile

Once you’re on the SASSA homepage, navigate to the Login section. You’ll need your username and password to access your personal account. If you’ve forgotten your login credentials, there are options available for account recovery.

If you don’t have an online account yet, you can create one by following the registration process on the website. This will require providing your ID number and other personal details.

Step 3: Access Your Profile Settings

After logging into your SASSA account, locate the section where you can update your personal information. This is typically found under “My Profile” or “Account Settings.”

Step 4: Update Your Phone Number

Within the profile settings, look for the Contact Information section. You’ll find a field for your phone number. Enter your new phone number carefully, ensuring that the format is correct.

If you’re updating your phone number to receive SMS notifications for payment updates, make sure that the number is active and able to receive text messages.

Step 5: Save Your Changes

Once you’ve entered your new phone number, click on the Save or Submit button to finalize the update. You may be asked to confirm the change by entering a one-time security code sent to your old phone number or email address. If your old number is no longer active, proceed with alternative verification methods available.

Step 6: Confirm the Update

After saving your updated information, you should receive a confirmation message either via SMS or email stating that your phone number has been successfully changed. This ensures that SASSA has processed the update.

Step 7: Check for Updated Notifications

To ensure that the change has been implemented correctly, monitor your account or payment notifications for updates to confirm that the new number is active for SMS alerts.

Alternatives to Online Updating

In case you face difficulties updating your phone number online, SASSA also offers other methods to ensure that your contact information remains up-to-date:

Contacting SASSA via Call Center

You can contact the SASSA call center at 0800 60 10 11 for assistance with updating your phone number. Have your identification number and account details ready when calling, as they may need this information to verify your identity. The agents will guide you through the process.

Visiting a SASSA Office

If online and call center methods do not work for you, visiting a local SASSA office is an option. Bring along your ID and any supporting documentation to make the update. A representative will assist you in changing your phone number on your account.

Updating Via the SASSA Mobile App

SASSA has a mobile app that can also be used to manage your details. If you prefer using mobile technology, download the official SASSA app from the App Store or Google Play Store. After logging in, follow the same steps to update your contact details.

Common Issues When Updating Your Phone Number

While updating your phone number on SASSA’s platform is generally a smooth process, users may encounter a few issues along the way. Here are some common problems and how to resolve them:

1. Old Number is Inactive

If your old number is no longer active, you may encounter challenges in verifying your identity. In such cases, use alternate verification methods such as email verification or answering security questions if available.

2. Incorrect Phone Number Format

Ensure that the phone number is entered in the correct format, including the country code (+27 for South Africa), followed by your number. Incorrect formatting may lead to errors when updating.

3. Account Access Problems

If you cannot log into your SASSA account, try resetting your password or retrieving your username. You can do this through the “Forgot Password” or “Forgot Username” options on the SASSA login page.

4. Delayed Confirmation

If you do not receive a confirmation message about the update, allow some time for processing. However, if the issue persists, reach out to the SASSA support team to confirm that your phone number change has been completed.

Tips for Keeping Your SASSA Information Updated

• Regularly Review Your Profile: It’s essential to check your profile periodically to ensure all your details are up-to-date, especially if there are changes in your contact information or other personal data.
• Update Immediately After Changing Your Phone Number: If you change your number, make it a priority to update it on SASSA to prevent missing any important notifications.
• Ensure Your New Number is Active: Make sure that the new number you provide is active and capable of receiving SMS and calls.

Conclusion

Changing your phone number with SASSA in 2025 is a simple but vital process that ensures you continue receiving crucial notifications about your social security benefits. Whether you update your number online, over the phone, or in person, following the correct steps will ensure that your contact information remains accurate and current.

By carefully following these instructions, you will have no trouble managing your phone number change with SASSA and ensuring that your future payments and notifications reach you on time.